Shipping policy
Shipping Policy
Shadow Vault Clothing Shipping Policy
Thank you for shopping with Shadow Vault Clothing.
We are committed to delivering your order as quickly and efficiently as possible. Please read the following shipping information before placing your order.
Order Processing
All Shadow Vault products are made to order. Once your order has been placed and payment has been received, your items will enter production before being shipped.
Production times typically range from 3–7 business days, although this may vary during peak periods, product launches, sales events, or public holidays.
Shipping Timeframes
Australia
Estimated delivery times after dispatch:
- Standard Shipping: 3–10 business days
- Remote locations may require additional transit time
International Orders
Estimated delivery times after dispatch:
- New Zealand: 5–12 business days
- United States: 7–15 business days
- Canada: 7–20 business days
- United Kingdom: 7–20 business days
- Other international destinations: 7–25 business days
Delivery times are estimates only and may vary depending on customs processing, local postal services, weather conditions, and other factors beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on the destination, package size, and shipping method selected.
International customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their local authorities.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.
Please allow up to 48 hours for tracking updates to appear.
Incorrect Shipping Information
Customers are responsible for ensuring that all shipping information provided at checkout is accurate.
Shadow Vault Clothing is not responsible for delays, lost parcels, or additional shipping costs resulting from incorrect or incomplete shipping information.
Lost or Delayed Parcels
If your order has not arrived within the estimated delivery timeframe, please contact us and we will assist in investigating the shipment with the carrier.
While we will do our best to help resolve shipping issues, Shadow Vault Clothing cannot guarantee delivery dates and is not responsible for delays caused by shipping carriers, customs agencies, weather events, or other circumstances outside our control.
Damaged Items
If your order arrives damaged, please contact us within 7 days of receiving your parcel and provide photographs of the item and packaging.
We will review the issue and work with our production and shipping partners to provide an appropriate resolution.
Contact Us
If you have any questions regarding shipping, please contact us at:
barguanna@hotmail.com
Thank you for supporting Shadow Vault Clothing.
I’d also recommend adding a sentence near the top such as:
“As many of our garments are printed specifically for each customer, please choose your size carefully as production begins shortly after an order is placed.”